For Scotland, Northern Ireland and Offshore Islands please contact customer services for a quote.
If you are not available to take delivery of your order, a card will be left notifying you of who to contact or where to collect your parcel from. UKMail will attempt to deliver your parcel twice. If there is no response to the calling card within 24 hours, your order will be returned to us. Please always check with UKMail if you are expecting an order which is late, as the delivery company may have your order. Your order will be sent, once the relevant surcharge and an additional delivery charge has been paid. In the event of a refusal, change of mind, ordered in error or doctors recommendation not to take, a surcharge (see below) will be deducted from your refund unless you have contacted Pure Protein Limited to cancel your order within the seven working day cooling off period. You can cancel or amend any order placed with Pure Protein Limited, provided that the order has not yet entered the dispatch process. Please note we operate a fast dispatch system and items are usually sent out on the same day as the order is placed. If your order has been dispatched you will have to wait until your order is delivered before you can cancel the order. Please read "Your statutory rights" on our website.
These are in place to cover the costs of re-stocking, handling and administration. Orders over £100 (excl. P&P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods). Orders under £100 (excl. P&P) will incur a 15% surcharge or a minimum charge of £5, whichever is the greater (plus where applicable, the P&P cost to re-send the goods). No surcharges will be made against your refund if your order is cancelled within the 7 working day cooling off period.